It is a way for a manager or other superior to show the whistleblower that their concerns are being taken seriously, and that the information should be reported to those who have the responsibility and skills for dealing with whistleblowing cases. However, in countries where Internet access is not widespread, or for employee groups that are not used to writing, phone-based whistleblowing hotlines are a good option.įace-to-face whistleblowing is an “open door” option rather than a traditional whistleblowing hotline. Since they do not allow a range of devices to be used, they are also less user-friendly. Phone-based whistleblowing hotlines are less cost-efficient because they do not allow integrated case follow-up, meaning that information will have to be manually logged. While, like digital channels, they can be made available 24/7/365 and allow some amount of anonymity, they are less secure as the information cannot be encrypted all the way from the whistleblower to the receiver of the message. Phone-based whistleblowing hotlines allow people to blow the whistle by making a regular phone call to the appointed whistleblowing champion. Finally, whistleblower case management and user activity can be logged as an automatic functionality within digital whistleblowing hotlines. Compliance can be a built-in part of the whistleblowing hotline software, making the burden of compliance somewhat lighter for the organisation.
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Online whistleblowing hotlines also keep all data in one place, and most importantly, secure, in full compliance with GDPR and other applicable laws.
They also allow a whistleblower to attach files, both text and images, as potential evidential material.
Their main advantage is that they very easily allow whistleblower anonymity, a key factor for encouraging people to report suspicions without the fear of repercussion. What kinds of whistleblowing hotlines exist?ĭigital whistleblowing hotlines are channels that allow people to blow the whistle online, through a web-based whistleblowing hotline service. Four critical factors for a successful organisational whistleblowing hotline.The components of a whistleblowing hotline system.What kinds of whistleblowing hotlines exist.This is why the term whistleblowing hotline is still used today, even though it is just as likely to describe a digital solution and a broader whistleblowing system. At that time the regular platform was phone and voice. Whistleblowing hotlines also perform a preventive role as their mere existence can make people think twice about committing acts of fraud, corruption, harassment and other improper practices. Whistleblowing hotlines were placed firmly in the spotlight in 2002, when the Sarbanes-Oxley Act required all listed American companies to have a channel and a process in place for whistleblowing. It is an important tool for reducing risks and building trust as it enables managers to detect and act on possible misconduct at an early stage. HSE doesn't cover all health and safety mattersīefore getting in touch, you should check we're the right people to contact as there are a number of organisations that deal with health and safety.A whistleblowing hotline is a channel that allows employees and others to confidentially alert an organisation about suspicions of misconduct. You may also find it useful to check what your employer should be doing to keep their workplace safe and healthy. It may be possible to put some health and safety problems right without contacting us. Our lines are open Monday to Friday from 8.30am to 5pm (on Wednesdays we are open from 10am to 5pm). If you can't use the form, you can phone us on 03 and we will fill in the form with you. The quickest way to report an issue is to use our online form and when you submit it you will get an acknowledgement. If you see something in a workplace that you think is breaking health and safety law and is likely to cause serious harm, you can report it.
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